When a claim is rejected by an insurance company for more complicated reasons that cannot be resolved, there is an appeals process that can be utilized by the health care provider to try to recover some or all of the payment. This is usually part of the responsibility of the medical coding specialist. This process can delay payment for months, and is time consuming and tedious. Sometimes it moves a little more quickly because the only thing necessary is the submission of the proper documentation showing the service was necessary and relevant. It all depends on the reason for the denial in the first place. Sometimes errors occur because the software utilized by the provider or insurance company misinterprets something. Software is used for claim submission, either by direct input or by software that reads a paper claim. There could easily be some glitch that causes a denial.
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